1xSlots was the one who walked away with the “Best Player Retention” trophy at the SiGMA Central Europe Awards 2025. The company was the top winner thanks to its approach of keeping the players through clever platform design, personalized support and being in a continuous engagement not only on one platform, but on every platform that one could think of.
The honored prize is the spotlight that focuses on what 1xSlots has become, in fact, their main argument: by creating long-term relationships with their players instead of merely short-lived thrills. It is the full thrill of the customer – promptness, politeness, ease of use and continuing with the fun without any problems.
The 1xSlots team couldn’t be more thankful to the people who did it, they even thought of sending a thank-you note. In their thank you letter, they considered their players, partners and the community at large as the real energy behind their achievement. They emphasized that the most important thing was feedback, votes and constant support, which led to their retention strategy and general growth.
Such a recognition is like a landmark that marks 1xSlots’ as one of the big names in the online entertainment industry. The SiGMA jury quite clearly noticed that the brand was doing something out of the ordinary when it came to their use of technology and the human connection – a combination that is tough to conquer in the fiercely competitive environment.