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One of the most significant iGaming Awards nominations is the award for the best Poker Room of the year. Among the contenders are exclusively legal, reliable, and well-known websites with a good reputation. Read what criteria we apply when ranking companies.
We do not choose the best Poker Room based on the fact that we like one site more than another. The assessment is determined by several important factors that allow the Poker Room to offer high-quality services and form a positive flow of user feedback.
We include in the list of nominees for the award only licensed poker rooms that legally provide their services to players. Such resources attract the attention of not only beginners but also regular players, among whom there are many high rollers.
Any gambling site is obliged to ensure the security of its services. The best poker rooms pay special attention to this aspect:
This is a key factor influencing our evaluation of the Poker Room. That’s what we take into account when forming it:
The more payment methods are available to Poker room customers, the better. These options should be suitable for both deposit operations and withdrawal of funds. In recent years, players have had the opportunity to use not only fiat funds for transactions, but also cryptocurrencies. Therefore, we consider the availability to pay for services with Bitcoins or Ethereum as an advantage of a particular Poker Room over a site that does not offer such an option. The usual methods in the form of bank transfers, credit/debit/prepaid cards, and electronic wallets should also be at the player’s disposal.
Poker Room clients should have access to various bonuses, and participation in tournament missions for various prizes and leaderboards. Another plus is the presence of a Rakeback.
The opportunity to sit down at the virtual table while playing from a mobile phone is highly appreciated by players. We believe that the Poker Room should adapt its services to iOS and Android devices to justify its top status. Thus, the client’s lobby should start up and work without interruptions, guaranteeing a positive user experience.
The poker community is very specific, and every self-respecting poker room should be in touch with its customers. Players should be sure that they can get a reaction to their question or complaint at any time. It is not uncommon for situations where the direct intervention of websites’ employees is required in resolving a conflict situation that has arisen between participants.
There are also situations when, for some reason, the gambler’s connection broke, and he was thrown out from behind the virtual table. In such situations, it is important to be able to understand and, if possible, to charge her/him tournament money.
Anyway, poker room employees should be constantly in touch and, preferably, react to questions in the official channels of their company on social networks too. Support in different languages, availability of communication channels, and quick response to requests separate the top poker room from the usual site.
