The rising star of the Romanian igaming scene just scooped up two major awards at the 2025 Casino Inside Awards in Bucharest–one for Best Customer Care and another for Best Marketing Campaign for its innovative Bet Edit feature.
The Casino Inside Awards, now in their 11th year, are a pretty big deal in the gambling world. They highlight the companies that go the extra mile–those that innovate, deliver value, and keep players happy. For TotoGaming, which only launched in Romania in January 2024, this double win marks a huge milestone and confirms its fast-growing reputation among both fans and industry experts.
The marketing team got the spotlight first. Their campaign for Bet Edit–a feature that lets players tweak their bets live by adding, removing, or changing selections–was a true game-changer. The campaign cleverly used Romanian cultural themes to connect with audiences in a fun and memorable way. It made some serious noise across the country, racking up 47.7 million impressions on TV and 53.8 million more online. Add to that over 1.8 million views on YouTube and social media, and it’s clear the campaign really struck a chord. Even better, player use of the Bet Edit feature jumped by 90 percent between May and November.
But TotoGaming didn’t just stop at clever advertising. Its customer care team earned the award for Best Customer Care in the online gambling industry. Operating 24/7, the support staff are known for being lightning-fast, friendly, and reliable. The numbers prove it–an impressive 97 percent service level on chats and 98.16 percent on calls. On average, players get help within just 21 seconds, which beats most competitors by a solid margin.
A company spokesperson summed it up best: “These results clearly demonstrate TotoGaming’s unwavering commitment to exceptional customer care. These awards are more than a title, it’s a recognition earned through consistent performance and proven excellence.”